Shipping & Delivery
Every Petit Pie order is carefully packed in Bangkok and shipped with tracking. Below you'll find our delivery options, costs and timelines. If you have a question that isn't answered here, email us at info@petitpie.com.
Order processing
- In-stock orders are dispatched within 1–3 business days (Monday to Friday, excluding Thai public holidays).
- Pre-order items are dispatched on the date shown on the product page. If your order contains both in-stock and pre-order items, we ship everything together once the pre-order items arrive, unless you ask us to split the order.
- During sales and peak periods, dispatch may take up to 2–4 weeks due to high volumes.
- Once your order is dispatched, you will receive an email with your tracking number.
Delivery within Thailand
| Order value | Shipping cost |
|---|---|
| Under ฿1,290 | ฿50 |
| ฿1,290 – ฿2,799 | ฿100 |
| ฿2,800 and above | FREE |
Delivery usually takes 1–3 business days after dispatch, and may take longer for remote areas and islands.
International delivery by DHL Express
All international orders are shipped with DHL Express: fully tracked, door-to-door, and usually delivered within 2–6 business days of dispatch. Your shipping cost is shown at checkout before you pay.
| Zone | Countries covered | Shipping cost | FREE shipping on orders of |
|---|---|---|---|
| Zone A | Singapore, Malaysia, Hong Kong, Macau | ฿450 | ฿6,000+ |
| Zone B | China | ฿750 | ฿10,000+ |
| Zone C | Japan, South Korea, Taiwan, Vietnam, Philippines, Indonesia, Cambodia, Laos, Brunei, India, Bangladesh, Sri Lanka | ฿900 | ฿10,000+ |
| Zone D | Australia, New Zealand | ฿1,000 | ฿10,000+ |
| Zone E | United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Oman, Bahrain | ฿800 | ฿10,000+ |
| Zone F | United States, Canada, Mexico | ฿650 | ฿10,000+ |
| Zone G | United Kingdom, France, Germany, Italy, Spain, Netherlands, Belgium | ฿750 | ฿10,000+ |
| Zone H | Austria, Switzerland, Ireland, Portugal, Denmark, Sweden, Norway, Finland, Iceland, Poland, Czechia, Slovakia, Hungary, Romania, Bulgaria, Greece, Croatia, Slovenia, Estonia, Latvia, Lithuania, Luxembourg, Malta, Cyprus, Monaco, Andorra, Liechtenstein, San Marino, Vatican City, Türkiye, Israel, South Africa, Nepal, Pakistan | ฿850 | ฿10,000+ |
| Zone I | All other countries available at checkout | ฿1,500 | ฿15,000+ |
Order value is your total after discounts, excluding shipping. The free-shipping option appears automatically at checkout once your order reaches the amount for your zone.
Customs duties and import taxes
International orders are shipped Delivered At Place (DAP). This means any import duties, taxes (such as VAT/GST) or customs fees charged by your country are not included in our prices or shipping costs, and are payable by the recipient. DHL will contact you to collect these before or at delivery. Charges vary by country and order value, so we recommend checking with your local customs office before ordering.
If a parcel is refused or returned because duties or taxes were not paid, we will refund the order value minus the original shipping cost and any return charges we are billed.
Remote areas
DHL may charge an extra fee to deliver to some remote or hard-to-reach addresses. If this applies to your order, we will contact you before dispatch to confirm how you would like to proceed.
Countries we currently cannot ship to
Because of carrier restrictions, sanctions or safety conditions, we are unable to ship to: Afghanistan, Belarus, Cuba, Iran, Iraq, Lebanon, Libya, North Korea, Palestinian Territories, Russia, Somalia, Sudan, Syria, Ukraine, Venezuela and Yemen.
Address accuracy
Please check that your shipping address and phone number are complete and correct before placing your order. We need a contact phone number for every international order because DHL uses it to arrange delivery and customs clearance. If you need to change your address, email us before your order is dispatched. After dispatch we may not be able to change it, and any redelivery or address-correction fees charged by the carrier will be passed on to you.
Lost, delayed or damaged parcels
If your tracking has not updated for 5 business days, or your parcel arrives damaged, email us at info@petitpie.com with your order number (and photos of the parcel and items if damaged) within 7 days of delivery. We will open a claim with the carrier and arrange a replacement or refund once it is resolved.
Combining orders
Each order is packed and shipped on its own. We are unable to combine separate orders or refund shipping charges after an order has been placed.
International returns
Because of the high cost of international shipping, international orders are final sale and cannot be returned or exchanged for change of mind. This does not affect your rights if an item arrives faulty or damaged; please contact us as described above. Sale items are final sale for all orders.